Under the supervision of the Senior Communications Manager, Communications Manager and Communication Specialist Supervisor, the Communication Specialist (CS) is responsible for receiving emergent and non-emergent telephone requests for patient transport via air and/or ground ambulance. The CS is responsible for the assignment of the most appropriate air or ground unit to serve the customer’s request via utilization of a Computer Aided Dispatch (CAD) system. The CS is the primary connection between a REACH Medical Holdings, LLC (RMH) Flight Team and the resources they require to perform their mission. The CS serves as the central hub for cross-functional communications support between the Aviation, Maintenance, Operations, Clinical and Administrative departments. The Communication Specialist will demonstrate proficiency with all the appropriate job-related tools to include but not limited to the utilization of a Computer Aided Dispatch (CAD) system, mapping software, communications equipment, multi-line telephone systems, and digital recording equipment.
Physical Requirements: While performing the duties of this job, the employee is frequently required to do the following: