The Transfer Center Coordinator Trainee (TCCT) within the initial six-month training period will receive and process all requests for inter-facility transfers. Under general supervision of the Transfer Center Leadership and peer Team, will receive and coordinate emergency and non-emergency requests for patient transfer and transport via air or ground ambulance. The (TCCT) will routinely interact with both external and internal customers not limited to hospital personnel, Physicians, Administrators, transport vendors and other key personnel by performing the following duties.
TCCT will attend the scheduled academy and upon completion of the academy, pass a skills evaluation and a written evaluation. Passing this exit evaluation process is a requirement to continue to on the job training as a Trainee.
Under supervision, the Transfer Center Coordinator Trainee shall:
a. Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.
b. Respond appropriately applying discretion and independent judgment to a variety of requests in order to best:
c. Ability to learn to operate technical equipment components
necessary for the performance of job duties, including but not limited to:
d.Communicates professionally and effectively with:
f. Obtains patient demographic documentation:
g. Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs.
h. Other duties as assigned
MANAGEMENT & JUDGMENT:
This individual must be able to take responsibility for activities, exercise decision-making, improves processes, products and services, exhibits sound and accurate judgment; supports and explains reasoning for decisions and make appropriate and timely decisions.
Able to read, analyze, and interpret documents; able to respond effectively to inquiries or complaints. Must have the ability to generate reports, presentations, write detailed and complex correspondence and articles using original or innovative techniques and /or style.
Must be able to work with basic mathematical concepts such as addition, subtraction, multiplication and division and to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Must be able to deal with and resolve problems; foresee and correct potential issues without direct input or supervision. Ability to apply common sense, sound judgment and the understanding to carry out detailed written or oral instructions. Required the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
PHYSICAL AND EMOTIONAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, this individual regularly required to use hands to finger, handle, or feel and reach with hands and arms. Individual is frequently required to sit or stand. Individual is also required to talk and hear. Individual must occasionally lift and /or move up to 10 pounds. Specific vision ability required by this job includes the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.