Air Medical Group Holdings

  • Clinical Base Manager - R3/CHO - Napa, CA & Oakland, CA

    Job Locations US-CA-Napa
    Posted Date 2 months ago(5/11/2018 12:39 PM)
    iCIMS Requisition ID
    2018-4571
    # of Openings
    1
    Job Families (Portal Searching)
    Clinical Management
  • Overview

    The Clinical Base Manager (CBM) provides leadership, support and the resources to Clinical Personnel to promote customer oriented, high-quality patient care, in a safe and efficient manner.  In every situation, the CBM does what is right for the patient and staff through the support of associates by removing barriers and maintaining accountability to the mission and values of the company. The CBM must provide effective problem solving, process improvement, leadership, communication and team building skills.

     

    Position works under the general guidance and direction of the Regional Director of Clinical Operations.

    Responsibilities

     

    Leadership and Management

    A. Base Leadership

    • Responsible to work with the Medical Directors, Regional Director of Clinical Operations (RDCO), Lead Pilot and Program Director to ensure overall integrity of the team is achieved.
    • Facilitates, tracks and guides onboarding of new Personnel through the defined process of CM1 to CM11 pathway, with documentation review and process redirection as required.
    • Responsible to provide local base and team leadership through presence and oversight.
    • Responsible for the facilitation of monthly base audits to include but not limited to: narcotic log completion and accuracy, daily log compliance, peer review completion, supply chain compliance, online licensure verification, certification compliance, training requirement compliance, ePCR documentation compliance.
    • Responsible for ensuring clinical continuity to meet service line expectations/goals.

    B. Crew Management

    • Coordinates and manages the hiring of base clinical personnel in collaboration with the Regional Clinical Director and Program Director.
    • Responsible for the scheduling of clinical personnel, ensuring maximum in-service-ability for the assigned base(s) of operation at all times.
    • Responsible for base Clinical training, CQI and clinical records management.
    • Responsible for the review and approval of bi-weekly clinical payroll, clinical expense reports/reimbursements, clinical supply chain orders, Clinical Case Review and Clinical and General Baldwin Reports.
    • Seeks guidance and/or input from the RDCO and Medical Director on clinical issues and Program Director and Lead Pilot as needed or offered. Enacts annual performance reviews as well as disciplinary actions for clinical personnel according to established policies including counseling, written corrective action, promotions, demotions, and suspensions; makes recommendations concerning terminations.
    • Responsible for ensuring that all base crewmembers are in compliance with: company, licensure, certification, training, proficiency, duty time, schedule, and CAMTS standards.

    C. System and Process Management

    • Responsible and accountable for Medcrew service delivery and performance (e.g., Communication and Dispatch, Mission Response, Shift Change, Pre- and Post-flight and Debrief, In-flight Emergency Procedures, LZ Operations and Time Standards).

    Quality Management/Continuous Quality Improvement

    • Seeks out and utilizes best practices and Lean Learning to solve problems and improve performance at the level the work is being done and broadly across work team.
    • As a member of the Service Delivery Team, participates in the ongoing development, implementation and evaluation of SOP’s and clinical Protocols.
    • As a member of the Service Delivery Team, participates in the ongoing development, implementation and evaluation of a quality management program to ensure appropriate responsiveness to its users’ needs, and that the patient care delivered is appropriate and effective through education, training and clinical chart review.
    • Assists in the development, implementation and evaluation of a quality management program designed to measure and ensure personnel satisfaction, customer satisfaction, cost-effectiveness of the service, and program safety.
    • Possesses the ability to compile, analyze, understand, and disseminate information about base operations, area political EMS issues, and growth opportunities.

    Customer Service

    • Responsible for internal “customer listening” to understand and gain insight to the crewmember or associates experience, needs and wants in order to help remove barriers.
    • Other
    • The CBM is expected to hold active flight status. The CBM can assist with open shifts in an as needed basis. A stipend will be paid when picking up shifts after workday hours and weekends.
    • Takes Regional AOC (ADMINSTRATIVE ON CALL) on a scheduled basis; possible after hours weekends/holidays.

     

    Qualifications

    Qualifications

    • Bachelor's degree or equivalent knowledge and experience preferred.
    • Previous experience as a registered professional nurse, paramedic or respiratory care practitioner is highly desirable. 
    • One (1) year management or supervisory experience
    • Excellent verbal and written communication skills.
    • Basic computer skills (word processor, database).
    • Must possess and maintain a valid driver’s license in state of assignment

     

    Requirements

    • Excellent public relations, interpersonal, and customer service skills.
    • Ability to communicate professionally, effectively and clearly.
    • Remains cognizant of local EMS county protocols and requirements.
    • Maintains ongoing knowledge of and communicate the importance of SOP’s.
    • Ability to empower, organize and motivate a team.
    • Remain aware and understand the political environment both internally and externally.
    • Ability to work within a strong team environment.

     

    REACH offers competitive benefits including medical, dental, vision, short- and long-term disability, life insurance, as well as a 401(k) plan. We also offer a flexible paid-time-off program and voluntary supplemental life insurance packages.

    REACH is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans).

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